THANK YOU FOR YOUR CONTINUED SUPPORT. 

PLEASE READ OUR SHIPPING POLICY CAREFULLY BEFORE PLACING AN ORDER.  IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE EMAIL US ON FORM BELOW.

Please note *Due to the high volume of orders due to our goodbye sale, we will work diligently to have them processed in 3 business days however, it may be a little longer.  Thank you for your understanding and patience in the matter.

Order Processing:

All orders are shipped out of Burlington, Ontario. Canada. All orders are shipped on business days (Monday-Friday) excluding statutory and observed holidays. Our processing time for shipping orders is 3 business days. However, orders placed on Fridays will typically ship the following Monday.  Once your order is processed - you will receive an email confirmation that includes a tracking number.   Once a package is in transit, we are unable to cancel the order. We ship to Canada & USA only.

We partner with reputable carrier companies to ensure, amazing + accurate service.  Canada Post/USPS is only used for P.O. Box addresses.   Shipping Costs: We offer FREE Shipping on orders over $100. Orders over $100 (pre-tax, after discount): will receive FREE Shipping with tracking.  Standard transit time can be anywhere from 2-7 business days depending where you are located in North America.  Orders under $100 will be subjected to a flat rate shipping charge. Ontario, Quebec: $12 Flat rate with tracking All other Canadian provinces $15 Flat rate with tracking USA: $15 Flat rate with tracking Use of a discount code may bring your order under the minimum of $100 subtotal - if this is the case, you will be charged our flat rate shipping fee depending where you are located in North America. **We only offer tracked shipping.** ++ Unfortunately we do not ship to American Samoa, Micronasia, Guam, Northern Mariana Islands, Palau, U.S. Virgin Island, Marshall Islands, Puerto Rico + Armed Forces Americas For USA orders:  Fallowfield Baby is not responsible for all additional taxes and customs & duties owed.  Please reach out to your customs office to find out rates schedule.

Your order says it has been delivered and you say it was not.  We are not responsible for packages once they are in the hands of the carrier company. Unfortunately, this is an issue that only you can resolve, we are happy to help you put in a claim with the carrier company.   Can I update an address if I entered the incorrect one at checkout?  If you email us before your order has been processed, we would be happy to revise this for you.  

Updated: 04/23/2023